Refund policy

REFUND POLICY (DROPSHIPPING)

RETURNS

Because Guzzy store operates on a dropshipping model, we do not keep products in stock.

Returns are accepted only under the conditions listed below.

You must contact us within [7–14] days of receiving your item to be eligible.

ELIGIBLE FOR REFUNDS

You may be eligible for a refund if:

You received a damaged item

You received the wrong item

Your item arrived defective

Your order was never delivered

Photo or video proof is required for all claims.

NOT ELIGIBLE FOR REFUNDS

Refunds will NOT be issued for:

Buyer’s remorse or change of mind

Incorrect size, color, or variant chosen

Delays caused by customs or shipping carriers

Items marked as Final Sale

Orders with incorrect shipping information provided by the customer

LATE OR MISSING REFUNDS

If your refund has been approved but not received:

Check your bank or card provider

Processing time may take 5–10 business days

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

Once processing or shipping begins, cancellations are not guaranteed.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Shipping fees are non-refundable unless the issue was our fault.

LOST OR STOLEN PACKAGES

We are not responsible for packages marked as “delivered” by the carrier.

We recommend contacting your local carrier or filing a claim.

CUSTOMS & IMPORT FEES

Customers are responsible for any customs duties or taxes.

Refunds will not be issued for packages refused due to unpaid customs fees.

CONTACT US

To request a refund, contact us at:

📧 sterdprodz@gmail.com

Include:

Order number

Description of the issue

Photo or video proof (if applicable)

POLICY UPDATES

We reserve the right to update this policy at any time without prior notice.